Shipping policy

Here are both rewritten policies:

RETURN AND REFUND POLICY

This Return and Refund Policy is issued by Forge Vitality Systems LLC, the operator of Forge Vitality Systems LLC.
Effective Date: May 5, 2026

1. Overview
At Forge Vitality Systems LLC, we stand behind the quality of our products. This policy explains when and how returns and refunds are accepted for purchases made through forgevitalitysystems.com.

Summary

  • Region: United States
  • Return window: 30 days total, but damage must be reported within 48 hours of delivery
  • Return eligibility: Accepts returns for both defective and non-defective products if they meet policy conditions
  • Return shipping: Customer is responsible for return shipping costs unless the item is defective or damaged on arrival.
  • Restocking fee: 25% of the product price for approved returns

2. Contact Information
To start a return or report damage, contact our customer service team:

Hours: Monday to Friday, 9 AM to 5 PM EST

3. Eligibility for Returns
Returns are accepted under the following conditions:

  • The item arrived damaged, defective, or incorrect
  • The customer wishes to return a new item within the policy window
  • The damage or issue was reported within 48 hours of delivery
  • The product is returned within 30 days of delivery
  • The item is unused and includes all original packaging and accessories

Items must be in new condition. Used or installed products cannot be returned unless defective upon arrival.

4. Reporting Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, contact us within 48 hours of delivery. Include:

  • Your order number
  • Photos clearly showing the damage or issue
  • A brief description of the problem

We will review the information and, if approved, provide instructions and a prepaid return label.

5. Return Shipping and Fees
Approved returns include a prepaid shipping label. Please use the provided label and ship the item within 7 days after approval.

Restocking Fee: All returned items are subject to a 25% restocking fee based on the product price. This amount will be deducted from your refund total. Exchanges for the same item will not incur a restocking fee.

If you send an item back without using the provided label, we may not reimburse you for shipping costs.

6. Refunds and Replacements

  • After receiving and inspecting your returned item, we will confirm whether a refund or replacement applies
  • Refunds are issued to the original payment method within 7 business days after approval
  • If you prefer, we can send a replacement item instead of a refund

7. Exchanges
We accept exchanges for both defective and non-defective products as long as they meet the return conditions. Replacement items are shipped once the returned item is received and approved.

8. Non-Returnable Items
We cannot accept returns for:

  • Items reported after 48 hours of delivery
  • Items damaged due to misuse or neglect
  • Personalized, custom-made, or perishable goods
  • Intimate or sanitary products such as underwear, swimwear, or personal care items (unless sealed and unused)
  • Gift cards and downloadable digital items

9. Cancellations

  • Orders may be canceled before shipment for a full refund
  • Once shipped, cancellations are not possible. You must follow the return process outlined above.

10. Legal Rights
This policy does not affect your rights under U.S. consumer protection law.

11. Changes to This Policy
We may update this policy from time to time. Changes take effect upon posting.

By purchasing from Forge Vitality Systems LLC, you agree to this Return and Refund Policy.

Forge Vitality Systems LLC | support@forgevitalitysystems.com | 267-225-5067 | 2611 East Thompson Street #2, Philadelphia, PA, 19125, United States

SHIPPING POLICY

This Shipping Policy is issued by Forge Vitality Systems LLC, the operator of Forge Vitality Systems LLC.
Effective Date: May 5, 2026

1. Introduction
At Forge Vitality Systems LLC, we provide a clear and consistent shipping experience. This policy explains how we ship orders placed on forgevitalitysystems.com.

  • Service name: Standard Shipping
  • Price: Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI)
  • Handling time: 1 to 3 business days
  • Transit time: 5 to 8 business days
  • Total delivery time: 6 to 11 business days
  • Destination: United States
  • Coverage: All products unless a product page says otherwise

2. Shipping Destinations
United States

  • We currently ship to addresses within the United States
  • We do not ship to P.O. boxes that cannot accept carrier delivery

Future expansion: We plan to add more regions. When we do, this page will be updated.

3. Shipping Costs

  • Standard Shipping: Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI)

All shipping costs are shown at checkout. There are no hidden fees from us. Sales tax, if applicable, is calculated and displayed at checkout.

4. Order Handling and Delivery Time
Total delivery time is 6 to 11 business days from the time you place your order. This includes 1 to 3 business days of handling and 5 to 8 business days of carrier transit. Business days are Monday through Friday excluding holidays.

If an item needs extra time, the product page will show a note. That note will override the general timing above.

5. Shipping Methods and Carriers
Orders ship via trusted national carriers. We may use USPS, UPS, FedEx, or similar services based on destination and package size.

Shipment tracking: Every shipment includes tracking. You will receive a tracking link by email when your order ships.

Insurance: Shipments are insured against loss or damage. Contact us if there is an issue.

6. Order Tracking
After your order ships you will receive an email with the tracking number and a link to follow the delivery.

7. Delivery Issues

Delayed or lost packages: If your delivery exceeds the 6 to 11 business day window, email us at support@forgevitalitysystems.com or call 267-225-5067.

Marked delivered but not received:

  • Confirm your shipping address
  • Check with neighbors or building management
  • Contact us so we can assist with a trace

Damaged packages: If your order arrives damaged, you must report it within 48 hours of delivery. Please:

We will arrange a replacement or refund as appropriate. See our full Return and Refund Policy for complete damage claim terms.

8. Missing Items
If something is missing from your package, contact us within 7 days of delivery and include your order number and the item details. We will send the missing item or issue a refund.

9. Returns and Refunds
We accept returns within 30 days of delivery for most items. Items must be unused, undamaged, and in original packaging. Certain items may not be returnable. See our full Return and Refund Policy for details.

  • Return shipping: Customer pays return shipping unless the item is defective or not as described
  • Refund timing: Refunds are processed within 7 days after we receive the return to the original payment method

10. Address Accuracy
Please enter your address carefully at checkout. We are not responsible for deliveries to addresses entered incorrectly.

If a package returns to us due to an address issue, we will contact you to arrange reshipment and applicable reship fees.

11. Contact

12. Changes to This Policy
We may update this Shipping Policy. Changes take effect when posted on this page.

Thank you for shopping with Forge Vitality Systems LLC.